For sanitary reasons, we're unable to accept returns on any products that have been used.
- We offer free returns on all products within 30 days of the order delivery date, no questions asked.
- All refunds on opened merchandise are subject to approval of the Lilu Team.
- We offer free size exchanges on unused bras within 30 days of the order delivery date.
- Note: once you have exchanged for a new size, your product is not eligible for return.
We also offer a 1-year manufacturer’s warranty from the date of delivery on the Lilu Massage Bra in the event that it stops working or becomes defective. If you have any concerns with the product, please contact us at email@example.com.
If you're experiencing technical issues with the Lilu Massage Bra, please refer to the troubleshooting section in our help center.
If you are not fully satisfied with your Lilu Massage Bra, you can set up a virtual meeting with someone from our team to get help using the bra and make sure there are no defects inhibiting the bra's performance. Book a time here: calendly.com/wearlilu